NEW: False claims of Telephone Preference Service

Fraudsters are cold-calling victims, falsely stating that they are calling from one of the well-known UK telecommunication service providers. They call victims claiming to provide a ‘Telephone Preference Service’ - an enhanced call-barring service, which
includes barring international call centres.

The fraudsters ask victims to confirm/provide their bank account details, informing them that there is a one-off charge for the service. Victims instead see monthly debits deducted from their accounts, which they have not authorised. The fraudsters often
target elderly victims.

In all instances, direct debits are set up without following proper procedure. The victim is not sent written confirmation of the direct debit instruction, which is supposed to be sent
within three days.

On occasions when victims attempted to call back, the telephone number provided by the fraudster was either unable to be reached or the victim’s direct debit cancellation request was refused.

During 2017, there were 493 Action Fraud Reports relating to this fraud.

Protect yourself: 

-  There is only one Telephone Preference Service (TPS).
-  The TPS is the only official UK 'do-not-call' register for opting out of live telesales calls.
-  It is FREE to sign-up to the register. TPS never charge for registration.
-  You can register for this free service at
-  You should always receive postal confirmation of any genuine direct debits set up with other organisations by phone, within a few days. If you notice unauthorised payments leaving your account, you should contact your bank promptly.
-  Always be wary of providing personal information, or confirming that personal information the caller already claims to hold is correct.
-  Always be certain that you know who you are talking to. If in doubt hang up immediately.

If you (or anyone you know) have been affected by this, or any other type of fraud, report it to Action Fraud by visiting or by calling 0300 123 2040.


Read the latest police 'The Little Book of Scams'

To be better informed and protected join or start NHW scheme for your road. For further information email 

To check if you have a NHW for your road check on the 'OurWatch' website

Sussex Police Fraud Squad News February 2018

Sussex Police Fraud Squad News January 2018


Your computer passwords - police advice


Expensive online holiday photo


Help with 'Ransomware' computer virus fraud


Do you or someone you know with dementia receive nuisance and scam calls? 

If so you can apply for free call blockers at




NHW 'Our News' Newsletter 17th June 2017


Meet the password protectors: the bank staff helping to defend our grandparents

 Sunday Times 12th February 2017


February 2017

Fraud & Scams - Police newsletter - February 2017


January 2017

BT 'Call Protect' - Prevent Nuisance & Cold calls service

Fraud & Scams January 2017 newsletter


December 2016

Sussex Police - December 2016 Fraud & Scams Newsletter

NHW Xmas advice, offers and insurance discount


November 2016

Sussex Police - November 2016 Fraud & Scams Newsletter


October 2016

Revealed: Punter who lost £640,000 on binary trades Sunday Times 2nd October 2016


September 2016

Fraud forces 5m to cancel credit cards Times 19th September 2016


February 2016

Sussex Police Horsham Neighbourhood Policing Team

Potential recycling scam in Horsham District.

Horsham District Council have asked that we make residents aware of the following message: Please be aware that scammers are contacting residents about fines for contaminated recycling pretending to be from HDC - we do not do this. If you are approached or contacted about this please contact Sussex Police on 101

Louisa HULL

Public Engagement Officer

Neighbourhood Policing Team, Horsham.Tel: 101 (Sussex)Twitter: @Horsham_policeFacebook: Horsham Police To report an incident please contact us via telephone on 101, via e-mail to or online at, when it’s less urgent than 999


This is a message sent via Neighbourhood Watch. This information has been sent on behalf of Action Fraud (National Fraud Intelligence Bureau)
Action Fraud has been receiving reports of an advanced fee fraud whereby suspects phone a member of the public and claim to be calling on behalf of the UK (or British) Government Grant Department.

They go on to state that the individual has won a Good Citizen Award – of typically £8,000 – and that the grant can be released for a fee (of around £210).

Fortunately, very few members of the public have lost any money as a result of this scam but have reported to Action Fraud in order to help build a picture of this fraud and protect others from falling victim to it.

Protect yourself:There is no genuine ‘Good Citizen Award’ scheme in the UK that operates by cold calling “winners” and asking for an upfront fee to release a grant.If you receive a call that claims to represent such a scheme, it is a scam. End the phone call – do not give out any personal or financial data.If you, or anyone you know, have been affected by this fraud or any other scam, report it to Action Fraud by calling 0300 123 2040 or visiting


Scam email warning for DVSA customers

The Driver & Vehicle Standards Agency is warning the public of scam emails asking you to find your receipt attached.

We’re aware that some members of the public have received emails claiming to be from the DVSA Fixed Penalty Office which contains an attachment to a Fixed Penalty receipt. DVSA never sends fixed penalty notices to customers by email. We strongly advise anyone who receives any of these emails to delete the email without opening the attachment.


Message sent by Action Fraud (Action Fraud, Administrator, National)
This is an update to a previous alert sent from Action Fraud in November 2015.

Fraudsters are setting up high specification websites advertising various electrical goods and domestic appliances. These goods are below market value and do not exist. The website will state you can pay via card; however when the purchaser goes to pay, this option is not available and the payment must be made via bank transfer. 

The fraudster entices the purchaser and reassures them it is a legitimate purchase by using the widely recognised Trusted Shop Trustmark. They then use the Trustmark fraudulently and provide a link on the bogus electrical website to another bogus website (which purports to be Trusted Shops). This website shows a fake certificate purporting to be from Trusted Shops and provides thousands of reviews for the bogus electrical website. These reviews are all fraudulent. The website has not been certified by Trusted Shops and therefore the purchaser is not covered by the Trusted Shop money-back guarantee. 

Protect yourself: Check the authenticity of the website before making any purchases. Conduct a ‘Whois’ search on the website which will identify when the website has been created - Be wary of newly formed domains. 

You can conduct this search using the following website – 

Conduct online research in relation to the website, company name and the business address provided to identify any poor feedback or possible irregularities. 

Check the Trusted Shops Facebook page where warnings about websites using their Trustmark are published. If you are in doubt about the legitimacy of a Trustmark then you can contact Trusted Shops on 0203 364 5906 or by email They will confirm whether they have certified that website.

Payments made via bank transfer are not protected should you not receive the item. Therefore always try to make the payment via PayPal or a credit card where you have some payment cover should you not receive your product. If the item advertised seems too good to be true, then it probably is.  
If you, or anyone you know, have been affected by this fraud or any other scam, report it to Action Fraud by calling 0300 123 2040 or visiting


Message sent by Action Fraud (Action Fraud, Administrator, National)
Fraudsters are sending out virus infected emails that claim a package has been seized by HM Revenue & Customs upon arrival into the United Kingdom. The official looking scam emails claiming to be from Royal Mail contain a link to a document which will install malicious software on your computer designed to steal credentials like account names, email addresses and passwords. 
An example email reads:
Title: Your parcel has been seized
Royal Mail is sorry to inform you that a package addressed to you was seized by HM Revenue & Customs upon arrival into the United Kingdom.
A close inspection deemed your items as counterfeit and the manufacturers have been notified. If your items are declared genuine then they will be returned back to you with the appropriate custom charges.
You may have been a victim of counterfeit merchandise and the RM Group UK will notify you on how to get your money back. Please review the attached PDF document for more information. 
Document (RM7002137GB).Zip
Please accept our apologies for any inconvenience this may have caused.
To help the spread of the virus, the email also says: “you will need to have access to a computer to download and open the Zip file”. If you receive one of these emails, do not click on any links or download any attachments and report it to Action Fraud
Protect Yourself Royal Mail will never send an email asking for credit card numbers or other personal or confidential information.Royal Mail will never ask customers to enter information on a page that isn’t part of the Royal Mail website.

Royal Mail will never include attachments unless the email was solicited by a customer e.g. customer has contacted Royal Mail with an enquiry or has signed up for updates from Royal Mail.

Royal Mail have also stressed that they do not receive a person’s email address as part of any home shopping experience.

If you believe that you have been a victim of fraud you can report it online: or by telephone: 0300 123 2040

Please note that Horsham Denne Neighbourhood Council is not responsible for the final policy or decision making of either Horsham District or West Sussex County Councils.  We are consulted by them and have statutory consultee status with regards to Planning applications in our area. We have regular contact with Horsham District Council and West Sussex County Council and will represent your views on local issues.
You may email our clerk,  Sara Doy at

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